Act on Specified Commercial Transactions

Distributor

Ikutatsu Co., Ltd.

Sales Management

Takaharu Enomoto, President

Location

3 - 16 - 6 Matsue, Edogawa-ku, Tokyo 132 - 0025

Products handled

Agricultural cooperative designated rice, cooked rice products, alcoholic beverages, food

Authorization / Qualification

ISO 9001: 2008 Acquired

Sales volume

Products will be limited to stock.
If the item you ordered is out of stock, we will contact you by email.

Required fees other than item price
Shipping fee:
We will change according to the destination country and weight of product(s) to be delivered.
Fuel expense premium:
The percentage is fixed for one week.
For details, please check here.
Special handling fee:
Special handling fee: Shipping fee for private residences ¥ 380
* US & CANADA Only

Tariff / consumption tax (VAT) / handling fee:Taxed based on the destination, according to the purchase price, capacity, weight, etc.

Delivery Time

Please note that time required for delivery will vary depending on the method of payment.
■Credit card payments only
After confirming your order, we will ship within 3 business days. If the delivery will delayed due to various circumstances, we will contact you.

Delivery Method

Delivery by shipping company after your order is confirmed with our Company.

Returns / Defects

Return deadline / condition

●Please refrain from returning grocery products. However, we will be responsible for replacing the product if the product delivered is different than what was ordered.
Please contact us by email within 3 days after the products are delivered.

(In order to avoid complications, we cannot accept products delivered to us without prior notice by cash on delivery. In addition, we do not allow replacement of products after the product has been opened.)
The purchase and sale of goods at the internet shop falls within the scope of “Mail Orders” of the Door-to-Door Sales Control Law prescribed by the Ordinance of the Ministry of Economy, Trade and Industry. Therefore, please note that cooling-off cannot be done by Mail Order Law.
This is a provision established by the government to promote e-commerce by protecting dealers. We appreciate your understanding.
For this reason, please consider the above thoroughly when placing your order.

Return Shipping Fee

●Please refrain from returning grocery products. However, we will be responsible for replacing the product if the product delivered is different than what was ordered.
●Refund Method

Refunds will be carried out in the following manner.

When ordering using a credit card

If it is within the period of the credit card closing date, we will cancel the processing of the credit card.
If it crosses over the credit card closing date, we will process a refund.
If neither of the methods above are possible, we will refund the amount in the following manner.

●In addition, when making inquiries concerning the contents of order, returns, exchanges, cancellations, or changes, please be prepared to provide the following information regarding the order:【Name】 【Order number】 【Email address】. We cannot fulfill your request if the above information cannot be confirmed. Thank you for your understanding.

Defective Products

Please be sure to verify the products when they arrive.
In the unlikely case where the product you received is different from what you ordered, or a bag is torn and the contents have spilled out, after taking inventory in our shop, we will exchange it for a new product.
Please contact the Company by email or phone within 3 days after delivery. Please note that if this timeframe passes, we cannot accept requests for returns or exchanges.

About Payment Methods

Payment Method

The accepted method of payment is by credit card only.