Frequently Asked Questions

About Membership

How can I place an order?

Please check the User Guide.

Can I make a purchase without registering as a member?

You can enjoy shopping on our site even if you are not a registered member.
However, some functions are limited to registered members. Please take this opportunity to register for membership and enjoy shopping.

Is member registration free?

Member registration is free. In addition, there are no other admission fees, or annual fees required.

What should I do if I am not able to receive an email confirmation of membership registration?

Please add "support@j-rice.jp" to the list of accepted domains in your spam filter preferences, or delete domain designations. After registration on our site, you will receive an automatic registration confirmation email.
If you do not receive a confirmation email, there is a possibility that email from our site is being refused or there is an error in the email address provided to us. Please add the domain "support@j-rice.jp" to the list of accepted domains in your spam filter preferences, and verify that you have entered the correct email address.

I want to change my member information

Member information can be changed by logging in with the email address and password you registered on this site, and clicking on "Change Member Information" on My Account.
In particular, please be sure to update your information when there is a change of address or email address.

I forgot my registered email address

Please contact us via email from the “Contact" page.
When making an inquiry, please send the following information required by the Personal Information Protection Law in order to confirm your identity.
【Registered customer name and birth date】

I forgot my password

Please verify using the Password Reminder.

I have tried a number of times and am unable to log in.

There may be an error in the email address or password you are entering.
Please note that capital letters and lower case letters are distinguished.

I want to cancel my membership

Please log in using your registered email address and password, and go to "Cancel Membership" on My Account.
Once your membership is cancelled, you will not be able to view your order history.

About Your Order

From ordering to confirmation

Please see the User Guide

I want to confirm the details of my order

After logging in with your registered email address and password , you can confirm the details of your order by clicking "Purchase History" on My Account.

I have not received a confirmation email even though my order has been completed

Please add "support@j-rice.jp" to the list of accepted domains in your spam filter preferences, or delete domain designations.

After registration on our site, you will receive an automatic registration confirmation email.

If you do not receive a confirmation email, there is a possibility that email from our site is being refused or there is an error in the email address provided to us. Please add the domain "support@j-rice.jp" to the list of accepted domains in your spam filter preferences, and verify that you have entered the correct email address.

Can I cancel my order?

Unfortunately, we cannot cancel or change an order after it has been placed.
Changes will be accepted only if the delivered product is defective or is different than the product ordered.

About Payment Method

What kind of payment methods do you accept?

We only accept credit cards.
For details, please see "User Guide [Payment Method]".

I want to check my payment history

After logging in with your registered email address and password, you can confirm your payment history by clicking on "Purchase History" on My Account.

About Price

Is the listed price on the product page all inclusive?

The listed price will be the price of the product itself. Shipping fees, fuel expense premiums, tariff / consumption tax (VAT) / handling fees, etc. are required separately. For details, please check here.

Although I purchased the same product, it seems that the purchase price has changed from my last purchase.

The actual purchase price may fluctuate depending on the exchange rate.

About Delivery

When will my products arrive?

Products are delivered from Japan, and the time required for delivery will vary based on the destination country. For details, please check here.

Can I specify the date and time of delivery?

Unfortunately, the date and time of delivery cannot be specified.

I want my products delivered together at one time

Unfortunately, due to automatic delivery processing on an order basis, we are unable to combine shipping.

I would like to check the delivery status of my order.

You can check the delivery status of your order here.
* Please have the order number provided by our company on hand when making an inquiry. The order number is listed in the "Shipping Completion Email”.

I have not received my package.

Your order will be delivered from Japan, and it may be suspended at customs, etc. Please confirm here.

I would like my package delivered directly to a private residence.

A separate fee will be charged for direct delivery to a private residence in the US or Canada. Please check here for details.

What is the fuel cost surcharge?

Fuel costs are incurred when delivering by air transport. The percentage is fixed for one week.

Ex. When the shipping fee is 10,000 yen and fuel cost surcharge 7%, the fuel cost premium is 700 yen. Caution: When a shipping fee for a private residence is added, the calculation will be calculated as (shipping fee + private residence delivery charge) x %